We value fairness, transparency, and safety.
This policy outlines how refunds and returns are handled.

Due to the nature of ingestible products:

• Opened or used items cannot be returned or refunded for hygiene and safety reasons.
• If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
• Where approved, refunds or replacements will be processed after verification of the issue.

Original shipping fees are non-refundable unless the error occurred on our side.

 

Contact Us

We’re here to help.
If you have any questions about our policies, products, or your order, please don’t hesitate to reach out.

Phone: +27 67 301 5867
Email: team@cannecta.co.za

We aim to respond as quickly as possible during our operating hours.